How to Select the Best SAP Business One Partner

1. Technical expertise

The best SAP B1 partner must have an experienced team of ERP professionals with technical expertise in SAP Business One. Their knowledge ensures a smooth ERP deployment in any environment, with minimum disruption to business activities.

Enterprises can validate their partner’s technical ERP expertise through customer case studies, ERP certifications, and awards. Apart from ERP knowledge, a SAP partner must also possess knowledge of how to integrate SAP B1 with their existing systems and third-party applications.

2. Domain expertise

In addition to technical knowledge, the right SAP Business One partner should have industry or domain experience. This means implementing SAP B1 in the same or a similar industry. This domain expertise helps the SAP partner address business problems or requirements that are specific to that industry or sector (for example, retail).

Domain expertise also means that the partner is well-conversed with industry regulations and best practices. This allows companies to implement an ERP solution that adheres to industry standards and regulations.

3. Customer support

The SAP B1 partner plays an important role in the post-ERP implementation phase. This includes answering customer queries and fixing any critical issues in the ERP system. Enterprises can no longer afford any ERP downtime as it is essential to their business operations.

The SAP partner must possess the expertise to identify and resolve critical problems or performance issues in their ERP system. Here’s how enterprises can check the quality of their partner’s customer support through the following resources:

• Customer support channels include phone numbers, email support, and online chat.
• Knowledge base in the form of FAQs and troubleshooting guides
• Online communities for information sharing

4. Customization capabilities

In addition to functional modules, the SAP B1 ERP system provides specific add-on functionalities and allows users to customize it accordingly. With these functional add-ons, enterprises can modify the SAP B1 solution according to their current and future requirements.

The right ERP partner must be able to manage customizations if required and work on new functionality using add-ons. A reliable partner must be well-versed in customizing SAP B1’s functional and technical modules. This allows enterprises to maximize their ROI from their SAP B1 investment at no additional cost.

5. Implementation methodology

Every SAP business partner has a unique methodology for implementing the ERP system. Enterprises must understand this methodology to assess project timelines and budget expectations. A detailed ERP implementation method may be efficient, but it can potentially lead to unnecessary delays and cost escalations, thus adversely impacting business operations.

An efficient SAP partner must be able to customize their methodology according to project requirements and not stick to a “generalized” approach. This requires them to provide detailed ERP consultancy through a comprehensive assessment of their existing system.

6. Data migration and integration

As part of their ERP implementation, enterprises must seamlessly migrate their critical data from their legacy system to SAP Business One. A reliable SAP Business One Partner ensures migration without any loss of data or information. They need to enable smooth integration with third-party systems like CRM and manufacturing tools for real-time data sharing.

For example, a large retailer with multiple stores can use the services of a retail-focused SAP partner to integrate their data points (from diverse systems) into a centralized ERP system for real-time customer analytics and decision-making abilities.

7. Price transparency

To save on their upfront costs, enterprises often choose a low-cost ERP vendor, which may prove to be “costly” in the long run. It’s common to find low-quality vendors with hidden charges in the form of:

• Workforce training costs
• ERP customization
• After-sales customer support

To avoid this problem, choose a reliable SAP partner that provides complete price transparency in their ERP pricing models, built-in services, and zero hidden charges.

8. Business relationship

Enterprises must build and share a strong business relationship with their ERP solution providers to maximize their returns and business value. Clear and open communication allows the solution provider to understand customer requirements and implement the right solution.

A strong business relationship can help navigate any technical challenges that may arise during and after the ERP deployment. Through long-term support, the SAP Business One Partner can help enterprises adapt to changing requirements and maintain a competitive advantage.

Why Praxis Infosolutions is the best SAP Business One partner in India

With the support of the right SAP B1 partner, enterprises can easily transition to their new ERP system without any major disruption.

As a leading SAP Business One partner in India, Praxis Infosolutions has years of ERP expertise working with small-to-medium enterprises. Here’s what makes Praxis among the best partners for implementing the SAP B1 ERP solution:

• Experienced in delivering customized SAP Business One solutions on time.
• Proven track record of working with companies from diverse industries, including manufacturing, retail, FMCG, and real estate.
• Post-implementation support in the form of customer service, hands-on support, and training services.
• Seamless integration with third-party tools like CRM and analytics.

Are you still looking for a reliable SAP Business One partner in India? Contact us today with your ERP requirements.